Refund and Returns Policy

At Business Collaborators Unlimited - BCU, LLC, we are committed to delivering professional and reliable management
advisory and consulting services to clients worldwide. Since all of our digital resource products and consulting data

work is based on digital delivery —

For the BCU/ https://bcu-llc.com/Michaëlle Daceus - https://www.michaelledaceus.com/, the BCU Digital

products & services include:

Executive essential guide on strategic collaboration, executive premium guide on strategic collaboration, Level 1, Level 2, Level 3, Level4, Level 5 access summary, 5-Level Method for Strategic Collaboration, including analytical reports,
strategic roadmaps, online workshops, and remote live consultations;

For the BCU/ Alice Intellius /https://www.aliceintellius.com/– Concise.today, the BCUDigital products &
services include:
Multiple Industry Digital guides
Digital books
Downloadable digital resources
Consumer and business concise resources
Story / letter submission services
AI-letter style story depiction for publicized YouTube presentation
Custom digital publishing or story-order services

For the BCU/ Friends™ check in/ https://friendscheckin.com/ , the BCUDigital products/services include:

Digital Products

• Digital guides and downloadable resources
• Creator growth resources
• Community participation guides
• Interview preparation guides
• Podcast preparation resources
• Town/city host guides
• Brand opportunity and coupon listing templates
• Wall-of-Fame profile setup resources
• Digital checklists, worksheets, and templates

Digital Services

• Friends Check In community membership access
• Wall-of-Fame.club member profile listings
• Creator visibility listings
• YouTube channel directory listings
• Creator perks / coupon-code listing pages
• Brand opportunity listing pages for influencers
• Podcast host application and onboarding services
• Podcast launch support services
• Influencer podcast starter-kit services
• Town/city host application and onboarding services
• My Town / My City initiative participation
• Online interview or feature consideration
• Member spotlight or creator spotlight consideration
• Digital submission review services
• Platform access, listing setup, and profile publishing services

Media / Creator Services

• Podcast concept support
• Show name review and approval
• Creator-hosted show setup support
• Live platform participation or co-hosting access
• Brand collaboration listing support
• Public creator profile setup
• Interview scheduling or media feature coordination
• Community announcement or visibility placement, where applicable

Membership / Platform Services

• Paid membership access
• Private community access
• Digital directory access
• Creator/member networking access
• Online event or discussion access
• Member-only updates, posts, and announcements
• Future partner, creator, or host portal access

All of our digital products and services are non-refundable once accessed, downloaded, submitted, reviewed, published, scheduled, delivered, or activated.

Friends™ Check In digital products, memberships, profile listings, creator pages, Wall-of-Fame listings, digital resources, application review services, podcast onboarding services, town/city host services, and media-related setup services are generally non-refundable once access has been granted, content has been delivered, a profile or listing has been created, an application has been reviewed, a service has been scheduled, or work has begun.

For the bigger services like the $10K podcast launch kit, include:
Podcast launch packages, creator starter kits, filming-kit services, platform onboarding, and custom media setup services may be subject to separate written agreement terms, payment schedules, cancellation rules, and non-refundable setup fees.

— Our approach to refunds and returns is designed to be transparent, fair, and consistent with the nature of professional consulting. Our priority is to build long-term relationships with clients based on trust, integrity, and accountability.

1. Nature of Services

All of our digital services — whether it is a comprehensive market research report, a competitor benchmarking study, a
customer satisfaction survey, or a leadership coaching session — are provided in digital format through documents such as PDF, Excel, or PowerPoint, and through online conferencing tools like Zoom or Microsoft Teams. Because each
service involves a significant degree of intellectual effort, customized analysis, and tailored insights created specifically
for each client, it cannot be returned in the same way as a physical product. This policy ensures that while traditional
“returns” do not apply, clients are still fully protected by a framework of clarity and responsibility that governs every
stage of delivery.

2. Refund Eligibility

Refund requests may be considered in carefully defined circumstances to ensure fairness for both the client and our
consultants. These include:

• Technical issues: If, due to a verified technical failure on our side, a client does not receive the purchased report,
strategy, or session access, a refund may be processed. For example, if a digital file is corrupted or a scheduled
online meeting link fails to function, we take full responsibility.
• Non-delivery: If a consultation, workshop, or coaching session does not take place and rescheduling proves
impossible within a reasonable timeframe, clients are entitled to request a refund. This ensures that payment is
always tied directly to value received.
• Service mismatch: In rare cases where the delivered service is substantially different from the documented and
agreed scope of work — for instance, if an entirely unrelated analysis were delivered — a refund will be
considered appropriate.

By defining these eligibility criteria, we guarantee that clients can proceed with confidence, knowing that their investment is safeguarded against genuine delivery failures.

Any other cases outside of the above 3 isolated incidents, our refunds policy on any of our listed or unlisted digital products & services are non-refundable once accessed, downloaded, submitted, reviewed, published, scheduled, delivered, or activated.

3. Non-Refundable Cases

To ensure fairness and sustainability, there are also situations where refunds cannot be granted. These include:

• Digital Products & Services delivered as agreed: Once a guide, book, report, presentation, or consultation has
been provided in accordance with the agreed scope, the service is considered complete and non-refundable.
Intellectual work cannot be “returned” after it has been delivered.
• Subjective dissatisfaction: Because consulting involves professional judgment and expert insights, personal
disagreements with conclusions or recommendations are not grounds for a refund. Instead, we encourage dialogueto clarify and expand upon results.
• Full usage of deliverables: If a client has already implemented, benefited from, or used the delivered insights —
such as applying strategies in their operations — refunds cannot be requested retroactively.

These guidelines protect the integrity of our work and ensure that refunds are only processed in cases where there is a
genuine delivery issue.

4. Refund Process

To maintain clarity and fairness, clients who wish to request a refund must submit a written request within 7 business days of receiving the service. The request should include details about the issue, as well as any supporting evidence if
applicable. Each case is carefully reviewed by our client relations team to ensure an unbiased and transparent evaluation. If the request is approved, the refund will be issued within a reasonable period, using the same payment method originally used for the transaction. This process ensures efficiency, accountability, and financial transparency at every step.

5. Commitment to Quality and Support

Our foremost commitment is not simply to deliver consulting services, but to ensure that every client achieves measurable value from our partnership. For this reason, we strongly encourage clients to contact us with questions, clarifications, or concerns before requesting a refund. In many cases, additional explanations, follow-up discussions, or even a supplementary consultation can resolve challenges more effectively than financial reimbursement. We believe in working with our clients until their needs are fully understood and addressed, which is why our policy emphasizes cooperation, problem-solving, and ongoing support as the foundation of long-term success.